Privacy Policy
Effective Date: March 3, 2026
Website: ozsgarage.com
Business: Oz’s Garage
Oz’s Garage respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, create an account, contact us, request a part, or otherwise use our services.
By using ozsgarage.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information you provide directly:
Name, billing address, shipping address, email address, phone number, order details, account login information, contact form messages, return/RMA requests, warranty communications, part requests, and any photos or documents you send to support an order, return, warranty claim, or dispute.
Order and transaction information:
Products purchased, purchase dates, order numbers, payment status, shipping method, tracking information, delivery confirmation, returns, refunds, replacements, store credits, and customer service history.
Payment information:
Oz’s Garage does not directly store full credit card numbers. Payments are processed by third-party payment providers. These providers may receive information necessary to process the payment, such as your name, billing information, email address, payment amount, and transaction identifiers.
Shipping information:
We may share shipping names, addresses, phone numbers, order details, package information, and tracking details with shipping carriers and fulfillment-related services so your order can be processed, shipped, tracked, insured, or investigated if there is a delivery issue.
Website and technical information:
IP address, browser type, device information, pages visited, referring pages, cookies, cart activity, login/session data, and other analytics or security-related information.
2. How We Use Your Information
We use your information to:
Process and ship orders;
Confirm payment and prevent fraud;
Provide tracking updates and customer support;
Respond to contact forms, warranty requests, return requests, and part requests;
Verify order history for returns, replacements, chargebacks, and warranty claims;
Improve our website, products, listings, checkout process, and customer service;
Protect the security of our website and customers;
Comply with legal, tax, accounting, customs, shipping, and dispute-resolution obligations;
Send transactional emails such as order confirmations, shipping updates, refund notices, and customer service replies;
Send marketing emails only where permitted or when you have opted in.
3. Cookies and Website Tracking
Oz’s Garage uses cookies and similar technologies to operate the website, keep items in your cart, manage checkout, support customer accounts, improve website performance, and help protect against spam or fraud.
Some cookies are necessary for the website to function. Others may be used for analytics, marketing, or performance tracking depending on the plugins and services active on the site.
You can control cookies through your browser settings. Disabling some cookies may affect cart, checkout, login, or account features.
4. WooCommerce, WordPress, and Third-Party Services
Oz’s Garage operates on WordPress and WooCommerce. Depending on the services used on the site, customer information may be shared with trusted service providers, including:
Payment processors;
Shipping carriers and shipping software;
Email and customer communication services;
Fraud prevention or security tools;
Website hosting and backup providers;
Analytics, advertising, or marketing tools;
Tax, accounting, legal, or dispute-resolution providers when necessary.
These third parties are only provided with information reasonably necessary to perform their services.
5. International Orders
For international orders, your information may be shared with shipping carriers, customs authorities, postal services, brokers, or other parties necessary to process export, customs clearance, delivery, tracking, claims, or investigations.
Customs forms may include your name, address, product description, declared value, and other required shipping details.
6. Returns, Warranty Claims, and Disputes
When you request a return, warranty replacement, refund, store credit, or dispute assistance, we may keep records of your communications, photos, tracking numbers, order details, delivery confirmation, and related evidence.
This information may be used to process your request, verify product condition, prevent fraud, respond to payment disputes, handle insurance claims, or comply with legal obligations.
7. How Long We Keep Information
We keep customer and order information for as long as reasonably necessary to operate our business, provide customer support, comply with tax/accounting/legal obligations, process returns or warranties, prevent fraud, and resolve disputes.
Some information may be retained longer when required by law, needed for chargeback defense, customs records, accounting, fraud prevention, or legal claims.
8. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards to protect customer information. However, no website, payment system, email system, or internet transmission is completely secure.
Customers are responsible for keeping their account login information confidential.
9. We Do Not Sell Personal Information
Oz’s Garage does not sell customer personal information in the traditional sense. We do not sell customer names, addresses, emails, phone numbers, or order history to data brokers.
If the website uses advertising, analytics, or marketing tools that may be considered “sharing” under certain privacy laws, customers may have the right to opt out where applicable.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
Request access to personal information we have about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Opt out of certain marketing communications;
Opt out of certain sale or sharing of personal information, where applicable;
Limit certain uses of sensitive personal information, where applicable;
Not be discriminated against for exercising privacy rights.
To make a privacy request, contact us at:
Email: info@ozsgarage.com
Website: https://ozsgarage.com/contact-us/
We may need to verify your identity before processing certain privacy requests.
11. Email Communications
We may send order-related emails, shipping updates, customer support replies, refund notices, return instructions, warranty communications, and other transactional messages.
Marketing emails, if used, will include a way to unsubscribe or opt out.
12. Children’s Privacy
Oz’s Garage does not knowingly collect personal information from children under 13. Our website is intended for customers purchasing automotive parts and related products.
13. Links to Other Websites
Our website may contain links to third-party websites, videos, manufacturers, payment providers, shipping carriers, or other services. We are not responsible for the privacy practices of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
15. Contact Us
For privacy questions or requests, contact:
Oz’s Garage
Website: https://ozsgarage.com
Email: info@ozsgarage.com